Island Cycle Hire

PRIVACY POLICY

1. INTRODUCTION

(a) Island Cycle Hire (we, us, our) respects your privacy and is committed to protecting the personal information we collect and handle in the course of operating our bicycle hire business and website.

(b) This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website at https://www.islandcyclehire.com.au, contact us, make a booking, hire a bicycle or e-bike, make a payment, or otherwise interact with our business.

(c) We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent that they apply to our business.

(d) This Privacy Policy should be read together with our Website Terms and Conditions, Business Terms and Conditions, Hire Agreement and Liability Waiver, where relevant.

(e) By using our website or providing personal information to us, you acknowledge that you have had a reasonable opportunity to read this Privacy Policy. Where consent is required by law, we will seek that consent separately.

(f) If you do not agree with this Privacy Policy, you should not provide personal information through our website unless doing so is necessary for us to respond to an enquiry or meet a legal obligation.

2. PERSONAL INFORMATION WE COLLECT

(a) The personal information we collect depends on how you interact with Island Cycle Hire and may include:

(i) identification and contact details, such as your name, email address, telephone number and other contact information you provide;

(ii) booking and hire information, including hire dates and times, bicycle or e-bike selections, booking references, collection and return details, and relevant communications;

(iii) payment and transaction information, including payment status, transaction references, refunds and security deposit information;

(iv) information relevant to hire agreements, customer acknowledgements, waivers, incident reports, damage reports and the administration of a hire;

(v) information you provide when contacting us with an enquiry, feedback, complaint or request for assistance; and

(vi) technical information associated with your use of our website, where collected, such as your IP address, browser type, device information and website usage data.

(b) We do not intentionally collect personal information that is unnecessary for our business functions or activities.

(c) Where information is required to process a booking, administer a hire, process a payment or respond to an enquiry, failure to provide that information may mean we are unable to provide the requested service.

3. HOW WE COLLECT PERSONAL INFORMATION

(a) We may collect personal information directly from you when you:

(i) visit or use our website;

(ii) submit a booking or hire request through our booking system;

(iii) contact us by email, telephone, website contact form or social media;

(iv) enter into a Hire Agreement or complete a Liability Waiver;

(v) make a payment, request a refund or provide information relating to a security deposit; or

(vi) communicate with us about a booking, bicycle hire, complaint, incident or other business matter.

(b) We may also receive relevant information from third-party service providers involved in delivering our services, such as our booking management platform and payment processor.

(c) Some technical information may be collected automatically when you visit our website through cookies or similar technologies, depending on the website settings and services in use.

(d) We take reasonable steps to ensure that personal information is collected by lawful and fair means and, where appropriate, directly from the individual concerned.

4. HOW WE USE PERSONAL INFORMATION

(a) We may use personal information for the following purposes:

(i) responding to enquiries and providing customer service;

(ii) managing bookings, bicycle and e-bike hire arrangements, collections and returns;

(iii) preparing, administering and retaining Hire Agreements, Liability Waivers and related records;

(iv) processing payments, refunds and security deposits;

(v) communicating with customers about bookings, changes, cancellations, returns, safety requirements and other relevant matters;

(vi) managing customer complaints, incidents, damage reports and disputes;

(vii) maintaining business, financial, insurance and operational records;

(viii) maintaining, operating and improving our website, booking system and customer experience;

(ix) protecting our business, customers, bicycles, equipment and systems against fraud, misuse or unauthorised activity; and

(x) complying with applicable laws and responding to lawful requests from regulatory or law enforcement authorities.

(b) We will not use personal information for purposes unrelated to those for which it was collected unless the additional use is permitted by law or we have obtained any consent required by law.

5. DISCLOSURE OF PERSONAL INFORMATION

(a) We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services or meet our legal obligations.

(b) These third parties may include:

(i) our booking management provider, Booqable, where information is required to manage bookings and hire arrangements;

(ii) our payment processing provider, Stripe, where information is required to process payments, refunds or related transactions;

(iii) our accounting and financial service providers, including Xero, where information is required for bookkeeping, financial reporting and business administration;

(iv) our website hosting and service providers, where information is required to operate, maintain or support our website;

(v) professional advisers, insurers and legal representatives where reasonably necessary; and

(vi) government agencies, regulators, courts or law enforcement authorities where disclosure is required or authorised by law.

(c) We do not sell personal information to third parties.

(d) Where we use third-party service providers, their handling of personal information may also be governed by their own privacy policies and terms.

(e) We take reasonable steps to ensure that disclosures of personal information are appropriate to the purpose for which the information is provided.